Accessibility Statement

Standards we follow

Our website is designed to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the international standard for web accessibility set by the World Wide Web Consortium (W3C).

We also design to comply with:

• Section 508 of the U.S. Rehabilitation Act
• Americans with Disabilities Act (ADA) Title III
• State accessibility laws in the jurisdictions we serve

Features we've built in

• Semantic HTML throughout, so screen readers can navigate our site naturally
• Keyboard navigation for every interactive element (never mouse-only)
• Visible focus indicators so keyboard users always know where they are
• Alt text on all meaningful images
• Color contrast meeting or exceeding WCAG AA (4.5:1 for text)
• Text resizing up to 200% without loss of functionality
• Reduced motion support, animations disable automatically if you've set that preference
• Skip navigation links so keyboard users can jump past repetitive elements
• Form labels associated with every input
• Descriptive links (never "click here")

What we test with

• NVDA and JAWS on Windows
• VoiceOver on macOS and iOS
• TalkBack on Android
• Keyboard-only navigation (no mouse)
• Automated tools: axe DevTools, WAVE, Lighthouse
• Manual testing with users who have disabilities

Known limitations

We aim for full compliance, but no site is perfect. Current known issues we're actively working on:

• Some PDF documents on our site pre-date our current standards. New PDFs are fully tagged and accessible; older ones are being remediated.
• Our loan calculator uses dynamic content updates that may briefly announce twice on some screen readers. Fix in progress (targeted for Q2 2026).
• Third-party embedded content (like our credit-monitoring partner) is subject to their accessibility standards, not ours. We've raised issues with them where relevant.

How to report a barrier

If you encounter something on our site that isn't accessible to you, please let us know so we can fix it:

When reporting, please include: (1) the page URL, (2) a description of the issue, (3) the assistive technology or method you were using. We'll respond within 3 business days and provide an alternative way to access the information while we fix the issue.

Alternative formats

Any information on our site is available in alternative formats on request:

• Large print
• Audio recording
• Braille
• Plain-language summary
• ASL video interpretation for videos

Email [email protected] to request an alternative format at no cost.

Feedback and ongoing work

Accessibility is a journey, not a destination. We publish an accessibility audit summary once a year and welcome feedback at any time. Your input directly shapes our roadmap.